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Is Salesforce Digital 360 worth the hype?

The short answer is “absolutely.”

Salesforce Digital 360 has recently become the new industry standard for communicating with customers on the level they have come to expect. It allows businesses to connect with their audiences on the platforms they prefer, and the way they want. When companies have the capabilities of understanding each individual consumer, they are able to better suit everyone’s specific needs and desires.

Digital transactions have skyrocketed over the past year, and the companies that adapted

accordingly ended up excelling tremendously. You’ve probably noticed some of these changes, such as retail stores offering curbside pickup, food delivery apps offering no-contact delivery, or even being able to view your barber’s calendar to schedule a time for him to come to you.

Plus, these businesses have a plethora of payment options, all of which have your details on

file. These seemingly subtle changes have made an enormous impact.

Digital 360 helps keep your company competitive, accessible, and desirable. It means you can begin to market, sell, and engage your audience anytime, anywhere.

Peak360 IT brings a diverse, strong, and experienced team to our customer engagements, and maximizes value potential, regardless of scale or stage of growth. We know our customers are serving people, ultimately, and with the personalized touch of Digital 360, we enable our customers to care for their customers well without having to be technology experts.

Digital 360 is so valuable to businesses because it combines industry-leading marketing,

commerce, and experience clouds to help create seamless online interactions. It also has three exceptionally important aspects responsible for the success of its users:

It’s driven by data.

By integrating your commerce systems, marketing technology, service portals, and

social media together on a cloud-based platform, you can effectively create a more

educated strategy.

It’s obsessed with customers.

After compiling and organizing all your data, you’ll be able to create personalized

experiences for everyone, essentially giving you the power to please every customer.

It’s future-proof.

Instead of a standard software update, Digital 360 is designed as an evolving technology

in itself. In other words, everyone and everything else adapts to Digital 360, as it’s

become the industry standard of making companies - and technologies - absolutely


As you can see, Digital 360 offers customizable tools to streamline every aspect of your


How to get started

As a Salesforce SI Consulting partner with teams certified in across the Salesforce ecosystem as Architects, Consultants, Analysts that specialize in Sales Cloud, Marketing Cloud, and Custom Salesforce Solutions

Book a Free Strategy Call here.

By: Jon Ewoniuk

Jon is the President at Peak360 IT. Peak360 IT helps companies solve technical, resource, and implementation challenges on the Salesforce platform. Founded in 2014, Peak360 IT is a Salesforce SI Partner that specializes in Sales Cloud, Service Cloud, Experience Cloud - and implementing custom applications and automations on the Salesforce Platform.

With our backgrounds in Software Development, Technology, and Consulting - Peak360 IT has a reputation for developing custom integrations using various technologies, such as MuleSoft, Google Apigee, and other SOA/API frameworks.


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