Among those who chose to cut-the-chord, 63% say it's too expensive and 23% say it's due to bad customer service.
Customers are increasingly preferring over-the-top services for their content, with 34% of millennials opting for these choices (e.g., Neflix, Hulu, Amazon).
Consistent, unified experience across all channels is becoming critical to overall customer satisfaction, with 21% of mobile subscribers stating this as most important to them.
Customers expect a personalized experience on every interaction. Salesforce provides solutions to give your customers and reps all of the information they need to increase customer satisfaction and reduce customer support costs. Salesforce can be overwhelming, we can help. Our expert consultants can help you setup, migrate, and integrate your Salesforce system.learn more